What we do

At Helicon, we build digital products that matter. As a digital product development & innovation agency specializing in cleantech, we partner with forward-thinking businesses to build breakthrough digital products, platforms, and capabilities that drive sustainability and efficiency.

Who we are

Our journey has taken us from developing one of Sweden’s largest virtual power plants by connecting over 15,000 buildings, to using AI to optimize energy, water, and resource management around the world. We have also helped launch award-winning cleantech startups and SaaS solutions for the energy sector.

But we don’t just measure success by the impact we have on our customers. We measure it by the real-world sustainability gains our solutions create. When our customers tell us that our solutions helped shut down a coal and oil power plant, integrate more renewables into their portfolio, or cut 36,000 tons of CO₂ emissions annually, we take immense pride in that.

What truly drives us is our passion for solving complex challenges together by combining strategy, design, engineering, and data science. At Helicon, speed, curiosity, collaboration, and continuous learning are at the heart of everything we do. If you’re passionate about technology and in using it to make a positive impact on our planet, you’ll fit right in with our team.

About the role

You’ll be part of a small but close-knit team of two, where daily work is driven by collaboration, problem-solving, and a strong commitment to helping our field technicians succeed. A significant portion of your day will be spent supporting technicians over the phone during hardware installations. Together, you’ll troubleshoot in real-time to identify whether the issue lies in the hardware, connectivity, installation, or software.

The work can involve anything from network errors and configuration issues to software bugs. You’ll collaborate closely with our development team, making it easy to raise technical questions, report bugs, and suggest improvements. This is a great opportunity to contribute and help enhance the experience for both users and field technicians.

What you’ll do;

• Handle incoming calls from technicians and other colleagues 

• Troubleshoot and fix IoT device issues

• Support users of the SaaS solution

• Report bugs and system issues (QA)

• Write documentation

• Work closely with developers to resolve/prevent problems

What you’ll bring to the table;

• 2+ years of IT support experience

• Basic networking knowledge (DNS, DHCP, LAN, etc.)

• Familiar with AWS or other cloud platforms (e.g., Azure)

• Fluent in English and Swedish

• Familiar with JIRA or a similar ticketing system

• Bonus: Some programming knowledge

• Bonus: Basic Linux/terminal skills

• Bonus: Understanding of how district heating and cooling work

What we offer

At Helicon, you can expect to work alongside truly tech-passionate people every day. What we do has a big impact on building a more efficient future, which gives us pride in our work. We foster a culture of humble collaboration, where we are always eager to learn and innovate. We prioritize balance between your job and private life and regularly host social activities like hackathons, after-work gatherings, yearly conferences, shuffleboard comps, and more!

Application

Even if you do not meet all the requirements, we encourage you to apply, as our number one priority is to hire the right people instead of nitty-gritty tech.

Our recruitment process usually consists of a first interview, a technical step followed by a business and culture-focused interview.